Terms and Conditions

DEFINITIONS AND INTERPRETATION
 
In these terms and conditions, unless the context otherwise requires:
  1. Agreement means the agreement between Skinside Out and You which includes:
    1. the Booking Form 
    2. the Terms and Conditions 
    3. any applicable Special Conditions.
  2. Skinside Out Retreats/Skinside Out Squad Retreat/Skinside out Getaway or we means Skinside Out PTY LTD (ABN 49 631 846 609) 
  3. Booking Fee means the price for the Retreat or Treatment (as applicable) as specified in the invoice;
  4. Cancellation means You cancel or do not attend the Retreat specified in the invoice and includes (but is not limited to) postponing or rescheduling;
  5. Personnel means Skinside Out’s current and former officers, employees, contractors, sub- contractors/consultants, and agents including qualified therapists and naturopaths;
  6. Retreat means one or more nights’ accommodation at the venue as specified by Skinside Out; and
  7. Treatment means a scheduled health or wellbeing therapy or consultation, experience either included as part of the Retreat booking or made by You as a separate booking during your stay at the Retreat
You means the person making the booking as named in the Booking Form.
BOOKINGS
 
  1. All Retreat or Treatment bookings made with Skinside Out are made subject to the terms of this Agreement and You will be deemed to have accepted this Agreement once any payment is made in relation to the booking.
  2. Skinside Out reserves the right to change and/or modify any term of this Agreement at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes.
  3. Bookings are subject to the availability and applicable pricing at the time of the booking and some Special Conditions may apply.
  4. All prices are quoted in AU$ (Australian dollars)
  5. Any quote given is an estimate only of price and therefore subject to change at any time. The price will only be confirmed once an invoice is issued by us.
PAYMENT
 
 Full payment is due 30 days prior to arrival.
 
  1. In addition, you agree to pay all:
    1. credit card surcharges;
    2. charges for any additional Treatments not included as part of the Retreat booking;
    3. charges for any other incidentals or services not included as part of the Retreat booking; or
    4. if applicable, any re-booking or cancellation fee.
  2. Payments may be made by direct deposit or credit card.
  3. You irrevocably authorise Skinside Out to debit your credit card for all additional services and fees upon your checkout from the Retreat unless paid by you prior.
  4. If any payment is not received by the due date, Skinside Out reserves the right to cancel the booking. The Booking Fee is not refundable and any part of the Booking Fee paid by You may be retained by Skinside Out subject to the terms of this Agreement and the law.
TRAVEL INSURANCE
We strongly suggest that you secure comprehensive travel insurance and choose a policy that will cover sickness or unpredictable circumstances that may require you to change your plans. Even if you live locally and are driving to the retreat, please remember that you are booking a complete holiday/package that is non-refundable and nontransferable should an unplanned situation arise. Skinside out is not responsible or liable for any costs associated with changes to your travel arrangements or your inability to attend or complete the retreat
 
  1. If You cancel any Treatment booking within 24 hours of your scheduled Treatment a 100% cancellation fee will apply and You will be required to pay to Skinside out the full service amount, or if a prepaid part of a package, the session will be forfeited.
  2. You acknowledge and agree that the re-booking fees and cancellation fees in this section are a reasonable estimate of Skinside Out’s costs, expenses and losses in relation to making your booking, preparing for your accommodation and provisions at the Retreat and reserving services for your use.
  3. Skinside Out  may, at its absolute discretion, cancel any booking.
    1. If Skinside out elects to cancel your booking You will be offered the choice of :
      1. a booking credit; or
      2. a full refund of all monies which You have already paid.
      3. If You are issued with a booking credit to be applied to another Retreat such credit will be valid for twelve months from the day the booking is cancelled.
      4. You acknowledge and agree that Skinside out is not responsible for any of your expenses incurred of any nature in connection with any cancelled Retreat including but not limited to airline tickets, loss of work, and/or other costs associated with preparing for your trip.
LATE ARRIVALS AND EARLY DEPARTURES
 
If You arrive late or depart early from your Retreat You will not be entitled to any refunds or booking credits.


RETREAT RULES
 
The Retreat Venue Rules form part of this Agreement and apply to your stay at the Retreat. If You violate the Retreat Venue Rules or any of the terms of this Agreement, Skinside Out reserves the right to require that You immediately leave the Retreat and any payment which You have made to date will not be refunded. A comprehensive list of Retreat Venue Rules is available upon request and when You check-in to the Retreat.
RELEASE AND INDEMNITY
 
To the extent permitted by the law, You agree to release, indemnify and hold harmless, Skinside Out and its Personnel against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from:
  1. your booking or your stay at the Retreat; or
  2. your use of or participation in a Treatment.

LIABILITY

 

  1. To the extent permitted by law the aggregate of Skinside Out retreat liability to You, whether based upon warranty, contract, statute, tort (including negligence) or otherwise, is limited to an amount not exceeding the amount paid by You for your Retreat booking or Treatment (as applicable).
  2. To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Skinside Out are excluded by this Agreement.
  3. Nothing contained in this Agreement excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Consumer and Competition Act 2010 (Cth) or any other national, State or Territory legislation including any replacement legislation (the Acts) where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon You pursuant to any of the Acts, Skinside Out’s sole liability for breach of any such condition, warranty or other obligation is limited to:
    1. in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
    2. in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
  4. Skinside Out does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action or changes in itinerary or schedule.
  5. Building and/or renovations: Our properties are located in suburban locations where building or renovation work may be effected to other properties within the vicinity of our Property. Skinside Out are not responsible for any noise from neighbouring properties including noise caused by building or renovation work. No refund or reduction of tariff will be offered as a result of noise from building or renovation work on neighbouring properties.
  6. Skinside Out recommends that You obtain comprehensive travel insurance in relation to your Retreat and any associated arrangements.
HEALTH AND WELLBEING 
 
  1. You must disclose all significant health issues or medical conditions to Skinside Out that may affect your capacity to participate in scheduled activities to Skinside Out no later than seven (7) days prior to attending the Retreat.
  2. Upon declaration of your Health Issues, Skinside out may require a doctor’s certificate to confirm that Your attendance at the Retreat and participant in the Treatments and Activities is suitable.
  3. You acknowledge and agree that Skinside Out and its Personnel give advice and information relating to general clinical practice, skin and beauty treatments and customer service. The information provided is not professional advice, and should not be treated as such, nor should it be relied upon as a substitute for advice from your accounting , insurance and legal professional.
  4. Skinside out is not a medical practice and is not equipped or qualified to handle serious medical conditions. Skinside Out does have emergency services on call for emergency assistance only.
  5. Skinside out Retreats are not suitable for drug or alcohol withdrawal or treatment. Skinside Out Retreats are not a health retreat. Retreats are for education purposes.
  6. Skinside Out does not have the facilities or experience to provide high-need or special care for clients with physical, physiological or emotional needs. If You are in need of mobility assistance or have other special needs, Skinside Out requires You to notify us of your needs at the time of booking and to make arrangements to attend the Retreat with a suitable carer or support worker.


PERSONAL INFORMATION
  1. Skinside out respects your privacy and is committed to protecting your personal information. Our Privacy Policy sets out how Skinside out will manage your personal information.